SupportAES Support
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Annual License Includes Six Bimonthly Updates...
Including City/State, ZIP + 4®, ZIPMove, DPV®, SuiteLink™, LACSLink®, eLOT®, Labeling Lists plus Mail*STAR, the Address Painter, Mail*LIST and Mail*SERVE.
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Support Policy
Comprehensive service and support is a key component of our commitment to provide customers reliable access to USPS® mail automation, the fastest, most reliable and most economical mailing service USPS Postal Software Solutions.
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Standard Support
Product support is available throughout the license period. Error reports receive a response within one business day of receipt of the report and will be corrected within three business days of receipt of a reproducible case. We can send back the error report and any files associated with your files or any issue you are having.
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Support Requests
All support requests should be submitted to support@aescass.com. Support requests must describe how to reproduce the error.
If necessary to reproduce the problem, include as an attachment any files or a portion of the input address list that includes the case being reported.